The Bel Air Hotel is seeking a professional and experienced Front Desk Agent to join our team. As the first point of contact for our guests, you will play a vital role in creating a welcoming and memorable stay.
Previous hotel or customer service experience preferred.
Strong communication and customer service skills
Ability to multitask and remain calm in high-pressure situations.
Proficient in basic computer systems and excel.
Professional appearance and positive attitude.
Greet and welcome guests with warmth, professionalism, and courtesy.
Perform check-in and check-out procedures accurately and efficiently.
Answer phone calls, respond to emails, and manage guest inquiries promptly.
Handle guest requests, complaints, and concerns with patience and problem-solving skills.
Coordinate with housekeeping and maintenance to ensure guest rooms and hotel facilities meet standards.
Manage guest billing, payments, and daily reports with accuracy.
Maintain a clean, organized, and professional front desk and lobby area.
Uphold The Bel Air Hotel’s standards of service and hospitality at all times.