The Sales Support Officer is responsible for supporting the sales team by managing the entire sales cycle, from quote generation to invoice processing and payment collection. This role involves building strong client relationships, ensuring timely and accurate documentation, and maintaining a high level of customer satisfaction.
Bachelor's degree in business, marketing, or related field.
Proven experience in sales support or a similar role, with a track record of achieving targets and delivering exceptional customer service
Strong understanding of sales principles and processes.
Proficiency in CRM software and Microsoft Office.
Knowledge of Zoho One. -Sales Module Or other similar cloud base software would be an asset
Knowledge of the industry or market relevant to the company's services is a plus.
Competencies
Relationship Management – Building and maintaining strong client relationships, understanding their needs, and providing exceptional service.
Communication – Excellent communication skills to effectively engage with clients to effectively engage with clients and build rapport.
Strong organizational and time management skills to prioritize tasks and manage multiple client accounts
Attention to detail and accuracy.
Problem Solving – Analyzing client challenges, recommending solutions, and addressing issues effectively.
Collaboration – Collaborating with internal teams to deliver expectations of the client and the company
Working Conditions:
Full-time position with standard working hours Mon-Fri (8Hrs)
Office-based role.
● Quote Management: Prepare and submit detailed quotes to clients.
● Order Processing: Process approved quotes into sales orders, ensuring accuracy and timely communication with operations.
● Invoice Generation: Create and submit invoices, ensuring correct billing and timely payment.
● Client Relationship Management: Build and maintain strong client relationships, addressing inquiries and resolving issues promptly.
● Payment Follow-up: Monitor outstanding invoices, send reminders, and follow up with clients to ensure timely payment.
● Data Management: Maintain accurate and up-to-date customer records and sales data.
● Reporting: Prepare weekly reports on sales activity, outstanding invoices, and other relevant metrics.