A Duty Manager plays a crucial role in overseeing daily operations, ensuring employee productivity, and maintaining a positive work environment.
Previous experience as a Duty Manager or similar management role/Degree in business management.
Customer service experience.
Knowledge of cash management and bookkeeping procedures.
Team management skills.
Strong organizational skills.
Experience with operations management.
Strong problem-solving skills.
Availability to work shifts including weekends and holidays.
Work with management to assess and improve processes and policies.
Monitor and report on revenue and cash flow.
Address employee complaints or performance issues as needed.
Check in with employees regularly to determine satisfaction.
Address customer issues and complaints.
Ensuring that all facilities are kept clean and well maintained.
Meet regularly with upper management to stay informed on company issues.
Oversee security of the facility
Acting as the main point of contact for customers and staff, particularly during shifts
Ensuring the smooth operation and coordination of all departments