Customer Service Advisor (Email/Voice)

Full Time
EXPIRES 27 Dec, 2018

Job Location

Lot 92 Middle Street North Cummingsburg, Georgetown

Description

Are you vibrant and energetic? Are you passionate about providing best-in-class customer service?

Then join us! We are looking for CUSTOMER SERVICE ADVISORS (EMAIL/VOICE) who can join our growing team.

As a Customer Service Advisor (Email/Voice) at Emerge, you’ll be responsible for interacting with customers by providing product and service information; placing orders, answering inquiries and resolving product and service concerns via voice, chat and email channels. You’ll also be responsible for providing value-added information to customers such as brand information, company offerings, current deals, and ensuring customers are getting the most out of their relationship with our company.

Requirements

Qualifications

-Minimum high school diploma or equivalent required, post-secondary education preferred

-Previous customer contact experience in a fast-paced environment preferred

-Working knowledge of MS Office products with strong computer literacy in accessing numerous applications during any one transaction and expert internet navigation

-Strong computer literacy in accessing numerous applications during any one transaction and expert internet navigation

Skills

-Exceptional interpersonal and relationship building skills with the ability to analyse and assess the needs of customers with a passion for and commitment to delighting customers.

-Strong flexibility and adaptability to manage multiple tasks within stringent time frames while ensuring accuracy.

-Excellent customer service skills and great enthusiasm for helping customers.

-Strong computer literacy in accessing numerous applications during any one transaction and expert internet navigation.

-Ability to continuously display a positive attitude with a composed, poised and professional demeanor.

-Energetic self-starter with the ability to work both independently and within a team.

-Exceptional verbal and written communication skills.

-High attention to detail and accuracy with multitasking skills.

Responsibilities

- Serve customers by providing guidance, recommendations, suggesting product specials and other types of value-added information to meet or exceed client sales initiatives and targets.

-Serve customers by answering inquiries and questions regarding accounts, products, and services.  Also, proactively reviewing prior buying patterns and purchases to make personal recommendations.

- Resolve product or service problems by clarifying the customer's concern or inquiry.

-Expedite correction or adjustment to accounts if required; following up to ensure resolution.

-Be passionate about providing best in class service and don’t use a one-size-fits-all approach to creating a great customer experience.

-Be flexible, think on your feet and exercise great judgment in handling unusual requests or difficult customer interactions.

-Be an articulate and persuasive communicator without being pushy.  Don’t assume anything about the customer’s knowledge of products; rather ask great questions to better gauge what the customer wants.

-Make recommendations that surprise and delight the customer and can demonstrate how to use the products/services in a simple and accessible way.

-Develop strong customer relationships over the phone within the assigned TAT.

-Manage, be accountable and take ownership of the resolution process for all customer related issues.

Remuneration

Starting hourly rate is based upon experience.

Workdays & Hours

Shifts are flexible starting 8:00 AM – 10:00 PM EST*, MON-SUN.

Only shortlisted applicants will be contacted. 

Apply now

Interested applicants can contact the Recruitment Department via recruitment@emergebpo.com, via telephone 226-2532/34 or at our Main Office - 92 Middle Street, North Cummingsburg, Georgetown. 

Apply Online
You may alternatively apply for this job online with your SkilledGuyanese profile.
Your application will be emailed to the employer immediately.
Then, the employer will be able to view your application on our website.

A JOB BY

Emerge BPO Services Inc.

Emerge BPO Services Inc.



Overview

Emerge BPO is an outsourcing provider for customer service and back-office support based in Georgetown, Guyana.
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