IT Customer Experience contractor
Job LocationGeorgetown Guyana
We are looking for a On-site Customer Experience analyst to be based in Georgetown Guyana.
The position is a hands-on analyst who will provide day-to-day support and consulting to local business units of all installed computing and telecom equipment & systems
1 to 5 years experience in IT support
Hands on experience on IT service offerings
Computing & Telecom Infrastructure experience and understanding
Experience Desktop, LAN/WAN Troubleshooting
Previous oil and gas industry IT experience is a plus
Strong computer and problem solving skills
Good oral and written communication skills
Strong teamwork and interpersonal skills
Has initiative and motivation and the ability to coordinate a small team
Customer Service Oriented
Assist with implementation and support of new IT Infrastructure including Data Center & Telecommunication Rooms
Assist with all technical support for PCs, Servers, UNIX hardware, Storage equipment, LAN, WAN, Voice, Video, Satellite, Microwave, Radios, and mobile telephony, ensuring they are installed and maintained according to company standards
Interface and coordinate with centralized Group IT support group as needed for troubleshooting issues
Assist with telecommunications network and equipment planning, selection; implementation, operation, and maintenance
Provide training and coaching to new support staff on company processes & procedures and Security & Controls standards
Work closely with clients to determine, prioritize, and address client support needs
Assist with Project planning and implementation
Develop and maintain site/operation documentation
Assist with disaster-recovery and business continuity tests in line with Company Standards
Keep and maintain an accurate inventory of the computing assets owned by the company
Assist with ensuring all computing key performance indicators maintained
If you have teh required skill sets and experiance, please submit and updated CV to the following email Address.
Only shortlisted candidates will be contacted.
You may alternatively apply for this job online with your SkilledGuyanese profile.
Your application will be emailed to the employer immediately.
Then, the employer will be able to view your application on our website.
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