Telemarketing Specialist

Full Time
EXPIRES 26 Aug, 2020

Job Location

Remote

Description

This position is a vital position in our marketing department as it will allow for the selected candidate to be directly involved in the outbound telemarketing services offered to CPR Clients, thereby impacting the successful growth of the department.  The selected candidate will solicit orders for merchandise or services by identifying prospects; telephoning customers; persuade customers to buy services.

Requirements

Qualifications (Required): 

  • Lives and works in Guyana, South America.

  • Minimum of 5 years of experience in telemarketing call centers.

  • Google and/ or MS Office Suite proficiency.

  • Excellent verbal fluency and excellent written English language skills.

  • Needs to be an organized individual.

 

Qualifications (Preferred):

  • Minimum of 3 years of experience in OUTBOUND telemarketing

  • Bachelor's Degree (Business, Marketing, Communications) or equivalent work experience.

    • Experience in a Leadership role

Responsibilities

Roles, Responsibilities & Duties:

  • Stay up to date and proficient in the following:

    • Working procedures, software, etc.

    • How Telemarketing Specialists’ complete their tasks, etc.

    • How to complete your tasks.

  • Stay up to date with the Telemarketing Specialist department Standard Operating Procedures Documents.

  • Stay up to date with TS Wrike task templates, Time Camp, email templates, etc.

  • Prioritize tasks for clients based on timelines, urgency, etc.

  • Be comfortable with “over the shoulder” training to manage your tasks and all the various aspects of your job utilizing screen share, recordings, etc.

  • Ability to engage with Sr. TS / Sr. DMS receive positive reinforcement and constructive criticism to encourage improvement.

  • Communicate across departments to assign and follow up as necessary

  • Attend pre, client and post meetings for clients that were assigned

    • Create meeting action item and monitor progress until completion

  • All other duties as assigned by Telemarketing Manager, Marketing Operations Manager and/ or CPR Principals.

 

Daily:

  • Initiate calls to clients by reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.

  • Update list building spreadsheets for Telemarketing Clients

  • Checking and responding to email drips from telemarketing clients

  • Updating Call order forms from telemarketing clients

Weekly:

  • Attend Pre, Client and Post meetings for assigned clients.

  • During Meetings, take notes on action items and new tasks

  • Present call logs for review by Operations and Marketing team

  • Edit / Update wrike tasks after every meeting

  • Following up on Wrike task progress until completion. 

  • Impromptu calls with team members for clarity on tasks.

 

Monthly:

  • Create and Update email and call scripts for telemarketing clients.

  • Updating as necessary Client agendas

  • Present call logs review document to CPR Principles

Remuneration

Monthly Salary: Typically $100,000 GYD  
Currently we are at a 3/4 shift and pay of $75,000 GYD due to COVID-19
Opportunities to earn commission that could exceed salary. 

 

Working Hours: Typically Monday through Friday 7:30 AM - 4:00 PM  
Currently we are on a 3/4 shift of Monday through Friday 7:30 AM - 2:00 PM due to COVID-19

 

Apply now

WE WILL NOT CONSIDER YOUR APPLICATION UNLESSS YOU FILL OUT THIS GOOGLE FORM:
https://forms.gle/uNcUj64SM6efrTiEA

Apply Online
You may alternatively apply for this job online with your SkilledGuyanese profile.
Your application will be emailed to the employer immediately.
Then, the employer will be able to view your application on our website.

A JOB BY

Consult PR Inc.

Consult PR Inc.



Overview

Headquartered in South Florida, USA, Consult PR has been delivering internet and cloud based technology solutions to our clients since 2005. We are experts in many web services, and are recognized as industry leaders in the areas of Search Engine Marketing (SEM) , eMarketing Solutions and Custom Website and Cloud-based Software Development. As a full-service digital marketing firm, we offer marketing services that help businesses increase the quality and quantity of their search engine traffic, improve their web presence with greater functional and visual content and reach more customers with more ease and cost efficiency all while delivering measurable results.
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