QA REPORT ANALYST

Full Time
EXPIRES 09 Dec, 2020

Job Location

Providence, East Demarara, Guyana

Description

Job Summary

As a QA Report Analyst member at Qualfon, you will be in-charge of collecting data and analyzing the center’s overall performance on Quality metric. Provide insightful reports to contribute to crucial organization decisions in the QA strategy along with SOM/OM and Account Managers, Creating the site QA strategy and action plan for all skills and groups. Also, Identifying and communicating the trending and creating remedial plans, etcetera.

 

Requirements

Area of expertise 

  • Advanced level of Miscrofot Excel 
  • Strong analytical skills

  • Written communication skills

  • Data analytics experience

  • Strong time management and organization skills 

  • Ability to work collaboratively with others to achieve the company, client and/or project goals 

  • Effectively communicate departmental and corporate processes and procedures 

  • Proven ability to work both independently or with cross-functional teams to ensure requirements are met or exceeded

  • Strong attention to detail and accuracy 

  • Ability to see projects through to completion 

Responsibilities

Main Objectives and Duties

1. Bi-Monthly and Monthly Scorecards 

○ Retrieves Daily Quality data

○ Caters daily disputes from Operations.

○ Consolidates Metrics and calculates required Scorecard per Agent

○ Prepares and submits a separate Scorecard Ranking to Account Senior Operations Manager for calculation of Monthly Performance Bonus per agent.

○ Constantly communicates with Account Managers and Supervisors.

2. Daily and Monthly Quality Assurance Reports

○ Retrieves Daily Quality Assurance and performance data

 

 

Apply now

Send your resume to maida.bojorquez@qualfon.com with the subject- Report analyst

Apply Online
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A JOB BY

Qualfon



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