Customer Experience Associate

Full Time
EXPIRES 03 Nov, 2019

Job Location

Georgetown

Description

You will be responsible for ensuring that all of our customers have a best-in-class quality customer experience across multiple channels. You will act as a subject matter expert who can both problem solve and connect with customers on a human level. You will be apart of an empathetic and supportive team, where your front-line work is directly connected to the growth and success of The New Guyana School. This means doing the following:

 

Requirements

  • Superior communicator through all customer service channels
  • Empathy and the ability to put yourself in the customer's shoes
  • Excellent computer and technical skills
  • A knack for building rapport with people quickly and easily
  • A strong work ethic and an entrepreneurial spirit
  • Eager to learn, grow, and develop your professional skills
  • Ability to problem solve and think on your feet
  • You are a learner - always seeking to improve yourself, your team, and the world around you
  • You thrive on direct, honest, and supportive feedback
  • You are always thinking about how to help the teammates around you excel
  • To you, there's nothing more exciting than a new challenge
  • Sense of humor -- we take our work seriously and ourselves un-seriously

Responsibilities

  • Deliver a personalized and effortless experience via phone and emails while meeting quality and productivity goals
  • Thrive in a fast-paced environment tackling a large array of incoming customer issues
  • Become an expert on our services and spread the love of The New Guyana School everywhere
  • Deliver above-and-beyond customer service by assisting customers in 
  • Create instant rapport with our customers
  • Notice even the smallest trends and customer pain points to make sure we deliver the best experience possible
  • Strategize ways to improve our service, streamline our processes, and better serve our customers
  • Master our internal management system in order to efficiently and effectively manage customer relationships
  • Coordinate with Management to channel customer feedback to all areas of the business such as technology, marketing, design and product teams
  • Identify customer trends in real time and communicate to the management team
  • Contribute to a dynamic and positive team culture

Apply now

Email cover letter and cv to director@newguyanaschool.com

Apply Online
You may alternatively apply for this job online with your SkilledGuyanese profile.
Your application will be emailed to the employer immediately.
Then, the employer will be able to view your application on our website.

A JOB BY

The New Guyana School

The New Guyana School



Overview

The premier private school in Guyana
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