Job LocationSheriff Street, Georgetown
Our extended-stay hotel requires an experienced, professional Concierge to take over guest services management on a full-time basis. The ideal candidate will possess in-depth knowledge of local businesses, entertainment venues and travel options. We’re looking for a Concierge who understands the value of excellent customer service and can provide resort-level service to all our guests. The successful candidate will report to the hotel’s Operations Manager and work with the management staff to ensure prompt responses to guests’ inquiries and to notify the appropriate party immediately of supply issues and other concerns. If you love working with people in a fast-paced environment, get in touch with us immediately.
Experience in the Security/Concierge profession
ServSafe certification highly desired but not necessary
Highly refined verbal communication skills
Flexible schedule, including nights, weekends and holidays
Pleasant phone manner
Basic knowledge of local attractions and destination
Concierge: Greet guests at the front gate and be preapared to make suggestions for entertainment, dining and other engagements as appropriate
Make reservations at local establishments upon request of the guest
Assist with the organization of on-site events, such as weddings and corporate retreats
Direct guests to hotel amenities, including laundry and fitness facilities
To be clearly visible: One of the duties of a security guard is to make his or herself clearly visible, as this would deter criminals. Most burglars, shoplifters, muggers, and other criminals would think twice if they see a security guard on duty. So, being visible is one of the ways by which a security guard foils theft, damage, personal injury, and other dastardly acts.
To be vigilant: A security guard watches out for any strange thing that may mean harm. For this reason, he must have very keen senses of sight, hearing, and smelling. He should be able to smell it when a cable is burning or when a chemical is leaking from its container. He should be able to detect strange sounds, such as when someone is secretly trying to open a door. He should be able to sense it when someone is cleverly trying to divert his attention off his duty. And he should be able to interpret quickly whatever he sees. So based on these responsibilities, someone who is short-sighted or long-sighted won’t make a good security guard.
To respond quickly and correctly during crisis: Not only does a security guard sense crisis; he acts fast to control the situation. So, a security guard must always be at alert to avoid being caught unawares. How a security guard responds to crisis varies depending on the threat. A security guard must know how best to respond to various dangerous situations.
Observing and reporting: Even after a dangerous situation has been successfully averted, a security guard must not relax yet. He should keep observing until he is sure that there are no more problems. After a crisis, a security guard should report the incident to his supervisor, the police or the appropriate authorities (such as the fire services in the case of a fire outbreak). This way, further steps would be taken to avert a future recurrence.
Getting help: During some very dangerous situations (such as armed robbery attacks or assaults with deadly weapons), a security guard may be unable to handle the situation. In that case, he would need some help, and he should waste no time in calling the police. By getting help this way, loss of lives or property would be averted.
Checking and monitoring: Sometimes, a security guard would be required to maintain certain rules and policies as laid down by his employer. Individuals may require that visitors be searched before granted entry or that only visitors for which an appointment has been earlier fixed should be granted entry. Similarly, organizations may require their employees to show their ID cards before being granted entry into the work premises. In such cases, a security guard must check and ensure that all the rules and obeyed.
Maintain order among people: Security guards are usually present in large gatherings, such as parties and political or religious assemblies. This is to ensure the safety of lives and property and also to prevent stampedes and breakdown of law and order.
Receiving guests: If a security guard positions at an entrance, chances are, he will double as a receptionist because he is usually the first to receive guests and show them their way. This additional duty requires a security guard to be very friendly, approachable, and willing to help others.
This will be discussed at the interview
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