Operations Quality Supervisor
Job LocationPlaisance, East Coast Demerara
•At least 6 months experience in training and development, preferably in a Call Center setting
•Ensure continuous Quality operations through the proper distribution of work activities among Quality Analysts by facilitating an atmosphere of teamwork and cooperation within the team.
•Responsible for improving the performance and enhancing the skills of his/her team.
•Lead the team during internal and external calibration sessions with Operations and the client, respectively.
•Consolidate QA reports and update Operations, and the client in a timely manner.
•Participate in the new hire immersion plan of Supervisor and Manager of the account, familiarizing them on QA operations and functions
•Any other duties required within scope of job
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