Operations Quality Supervisor

Full Time
EXPIRES 22 Nov, 2018

Job Location

Plaisance, East Coast Demerara

Requirements

•College Graduate

•At least 6 months experience in training and development, preferably in a Call Center setting

Responsibilities

•Ensure continuous Quality operations through the proper distribution of work activities among Quality Analysts by facilitating an atmosphere of teamwork and cooperation within the team.

•Responsible for improving the performance and enhancing the skills of his/her team.

•Lead the team during internal and external calibration sessions with Operations and the client, respectively.

•Consolidate QA reports and update Operations, and the client in a timely manner.

•Participate in the new hire immersion plan of Supervisor and Manager of the account, familiarizing them on QA operations and functions

•Any other duties required within scope of job

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A JOB BY

Qualfon Guyana Inc.

Qualfon Guyana Inc.



Overview

Qualfon is a global provider of contact center, back-office, and business process outsourcing (BPO) services. We offer a full suite of customer lifecycle services including sales, customer care, technical support, and retention programs, and we are experienced at operating large client programs across multiple geographies. Qualfon also supports a variety of communication channels including voice, chat, email, IVR, social media and blogs. Qualfon is the largest private employer in Guyana and we offer numerous benefits to our employees, such as: Industry Leading Training Facilities, Large Indoor Cafeteria, Career Opportunities, Education (Qualfon University merged with The University of Guyana), Qualfon Foundation & Community Outreach programs, Milk Subsidy Program for all mothers, Fun Clubs (Dance classes, Spanish classes, cooking classes, Mandarin Classes, etc), Employee Benefits Program with leading vendors in Guyana, Performance Incentive Programs (earn more money), Weekly & Monthly giveaways, and the list goes on... Join us today and indulge in the benefits of working with a Global Company.
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