CSR Team Leader

Full Time
EXPIRES 08 Feb, 2020

Job Location

110E Durban Street, Werk en Rust, Georgetown


As the CSR Team Leader, you will be expected to manage and lead a team of customer service representatives, communicate company goals, rules, and deadlines to team, motivate team members and assesses performance. Your responsibilities also include hiring and training, and keeping management updated on overall team performance as well as the individual performance of all CSRs.This job also entails offering assistance to customers,defusing potential conflicts, all while serving as an example to all CSR team members. Candidates must be confident to lead others by example and direction in a manner that builds team members up.


N.B. - Resumes and cover letters can also be submitted via email to admin@shopbacunited.com


  1. At least three years in a leadership position, exclusively in a customer service related job. Resumes must show evidence of this.
  2. Excellent oral and written communication skills. Must be an effective communicator. 
  3. Great attention to detail.
  4. Excellent planning, report and organizational skills.


  1. Monitoring both online and in-store CSR interactions to ensure the quality and relevance of information provided.
  2. Ensuring that a customer friendly atmosphere is maintained at all times.
  3. Developing and implementing systems for improved customer satisfaction and service. Ensuring that company policies on customer service are adhered to at all times.
  4. Evaluating quality of phone, online and in person interactions between customer service representatives and customers. 
  5. Resolving customer complaints via phone, email, or social media.
  6. Coaching and guiding team members in maintaining the level of customer service that is in-line with the company's vision.
  7. Conducting surveys to gauge customer sentiment and perception of service quality.
  8. Offering assistance to in office customers. Providing quotations to customers both in store and online.
  9. Providing daily leadership to CSR Team to not only meet, but to also exceed customer expectations.
  10. Facilitating weekly training to customer service representatives and specialists. 


Will be discussed during interview. 

Apply now

Send resume and application to admin@shopbacunited.com

Apply Online
You may alternatively apply for this job online with your SkilledGuyanese profile.
Your application will be emailed to the employer immediately.
Then, the employer will be able to view your application on our website.


BAC Couriers

BAC Couriers


BAC Couriers is the solution for your Online Shopping needs! Our company provides a unique service to individuals living in Guyana. We understand how difficult things are financially in today's world so we strive to offer a service that is high in quality but affordable in price! We hope to give you an amazing online shopping experience with our door-to-door delivery service. We are an Online Shopping/Shipping and package delivery service that allows you to shop online from any website around the world. Customers can send us links of items they are interested in from any credible website in the world and receive a quick quote to ship the item(s) to Guyana. Our quotes include all shipping and duties charges for your convenience. Alternatively, if you have a debit/credit card with the VISA, MASTERCARD, DISCOVER or AMERICAN EXPRESS logo, you can sign up for your own mailbox address and purchase and ship your items to us. We'll take care of the shipping and clearing but if you prefer to use your own broker to clear your item(s), please notify us before shipping so that we can prepare your cargo accordingly.
Browse More Jobs
300x100 pixels
300x200 pixels
300x300 pixels

Share this job