WeSolve CX, a leader in customer experience solutions, is seeking a dynamic and innovative User Experience Designer to join our consulting team. This role is pivotal in designing, maintaining, and optimizing user experiences for our clients' digital products, with a focus on intuitive interaction design and seamless usability. The User Experience Designer will collaborate closely with stakeholders to understand user needs, gather requirements, and deliver exceptional design solutions that drive user engagement and satisfaction.
Bachelor’s degree in Information Technology, Computer Science, or a relevant field, or equivalent practical experience.
2-5 years of experience in UX/UI design or a related field.
Experience with user research methodologies, such as interviews, surveys, and usability testing.
Proficiency in design tools such as Adobe, Figma, or similar.
Proficiency in UX design tools and platforms.
Familiarity with responsive design principles and designing for multiple devices and platforms.
Proficient in using appropriate prototyping tools to demonstrate design concepts and interactions.
Microsoft 365 Proficiency.
Graphic design proficiency would be an asset.
Gathering Requirements: Collaborate with stakeholders to understand business objectives, user needs, and project requirements for digital products and services.
User Research: Conduct user research using various methods such as interviews, surveys, and usability testing to gain insights into user behaviors, goals, and pain points.
Information Architecture: Design the information architecture of digital products, including sitemaps, navigation systems, and content organization, to ensure intuitive user experiences.
Wireframing and Prototyping: Create wireframes and prototypes to visualize and communicate design concepts, interactions, and workflows for digital interfaces.
Documentation: Document design decisions, rationale, and specifications to ensure clarity and facilitate collaboration with team members and clients throughout the design process.
User Testing Analysis: Analyze user testing results and metrics to identify areas for improvement and inform design decisions.
Maintenance and Enhancement: Collaborate with developers and other team members to identify, prioritize, and implement ongoing maintenance tasks and enhancements to existing digital products and features.
Reporting Insights and Feedback: Compile and analyze user research findings, usability testing results, and other relevant data to generate actionable insights and recommendations for improvements to user experiences.
WeSolveCX provides best-in-class solutions in call centre service, consulting, digital marketing and digital experience to companies in the Americas and the Caribbean. We have vacancies available and are looking for bright talent like you to join our diverse, multicultural and global team. We are headquartered in Georgetown, Guyana, and employ approximately 400 people.