Are you looking for a rewarding career in customer service? Do you enjoy helping people with their internet needs? If so, you might be the perfect fit for our live agent position!
To succeed in this role, you will need:
• Outstanding communication and interpersonal skills
• A positive and customer-oriented attitude
• The ability to use multiple systems and tools to support customers.
• A high level of technical knowledge and proficiency with Internet Service Providers
• A flexible and adaptable work schedule accommodating shifts, weekends, and holidays.
• A reliable internet connection and a quiet work environment
• CXC Math & English
• 2+ Years experience in Customer Service
As a live agent, you will be responsible for:
• Making a difference in the lives of our customers by providing them with friendly and professional support via phone, email, and chat.
• Show off your technical skills and knowledge by troubleshooting and resolving internet issues such as connectivity, speed, and security.
• Learn about our amazing products and services and help customers find the best solutions for their needs.
• Collaborate with a team of awesome and talented agents who share your passion for customer satisfaction.