Job Summary:
Repairs and replaces gaming devices installed in gaming locations. Provides excellent service to customers and agents. Monitors and advises on maintenance activities within the market. Complies with company and departmental rules and policies. Maintains and supports effective staff and customer relationships.
Special Job Skills & Knowledge Requirements:
Ability to identify major components of gaming machines.
Basic understanding and ability to troubleshoot route systems.
Ability to use basic hand tools.
Ability to write simple reports.
Excellent Customer Service.
Sound verbal, written and listening communications.
Good working knowledge of island and parishes; knowledge of customer locations.
Must possess a valid Barbados driver’s license, appropriate for vehicle operated.
Effective time management.
Four (4) CXC or GCE certificates at Ordinary Level, including English Language and Mathematics. Relevant experience will be considered in lieu of qualification requirement.
Technical certificate from a recognized institution.
Minimum of three (3) years’ experience in a technical capacity.
Certificate in Computer Applications, including Microsoft Office Suite.
Essential Duties and Responsibilities:
1. Follows the Departmental Standard Operating Procedures, complying with company policy, rules and regulations:
At start of shift, verifies all open service calls.
Repairs and/or replaces game components at locations as dispatched; cleans gaming equipment as time allows; advises supervisor of any location problems.
Performs basic setup of game board parameters.
Completes all necessary paperwork accurately, timely and neatly.
Keeps assigned company vehicle clean; advises supervisor of any vehicle problems and promptly reports any accidents or incidents involving the company vehicle, following Accident Reporting Procedure.
Serves as the company’s representative in gaming locations; refers complaints to the supervisor or manager; does not speak on the company’s behalf.
Supports the implementation of programs and policies to improve and sustain high standards of efficiency, product quality and service excellence.
Performs any other functions as required, to ensure or facilitate the effective and efficient operations of the company.
2. Provides technical service and support to agents and CAGE venues:
Efficiently facilitates the resolution of machinery and equipment issues.
Responds promptly to equipment maintenance problems encountered and reported by agents and CAGE venues.
Ensures agents and venue staff are satisfied with level of service provided.
Promptly relays to supervisor or manager, any problems identified by customers, venue staff or agents regarding the company’s equipment.
Provides appropriate feedback to technical queries.
Recommends new procedures to improve departmental efficiency.