Process Improvement Specialist” The individual will support the execution of process improvement initiatives across all subsidiaries of ATNI and external clients. The incumbent will work closely with cross-functional teams to identify areas for improvement, develop action plans, and assist in the implementation of process improvements using standard industry best practices in process re-engineering and in accordance with WeSolveCX policies and procedures.
Diploma in Business Management or related field
3 - 5 years’ working experience in process re-engineering, workflow, and process digitization
Three (3)+ years of experience in project management
Six Sigma Certified (Green Belt Minimum
Assist in designing strategies for digital transformation and process digitization through consultation with clients using focus groups, interviews, surveys, observations, etc.
Assist in conducting a thorough analysis of the current state of business processes to produce a gap analysis of the roadmap of changes required to get to optimal efficiency.
Assist in designing detailed requirements for process improvement initiatives and collaborate closely with internal departments including ATN IT to drive implementation.
Assist in designing and conducting training for clients to operationalize process changes
Document policies, processes, procedures, and flowcharts for clients.
WeSolveCX provides best-in-class solutions in call centre service, consulting, digital marketing and digital experience to companies in the Americas and the Caribbean. We have vacancies available and are looking for bright talent like you to join our diverse, multicultural and global team. We are headquartered in Georgetown, Guyana, and employ approximately 400 people.