Under general direction, develops, implements, monitors and evaluates process improvement programs; perform related duties as required. He/she will be responsible to guide teams engaging in specific models of process improvement strategies and assist with the coordination of process improvement programs designed to increase efficiency and decrease waste identified in workflow systems and processes.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Professional and pleasant telephone manner.
Ability to explain technical issues to technical and nontechnical employees and customers.
Strong analytical and problem-solving skills.
Proficient with Microsoft Office Suite or related software.
Proficient with or the ability to quickly learn an array of computer hardware and software.
Assists with the development of process improvement programs resulting in increased efficiency and effectiveness of workflow processes; collaborates with departments and management to analyze existing systems and value streams.
Coordinates the scheduling of process improvement events; assists with the assignment staff to events as appropriate.
Leads process improvement group events, assists with the selection of group members and facilitators; provides education and training for management and group members relating to project requirements, processes, goals and objectives.
Oversees multiple group events and outcomes; ensures group events are conducted within the specifications of department adopted methodology; ensures productivity of work groups, attainment of goals and timely completion of projects.
Assists with the development, preparation and compilation of data; presents statistical and narrative reports in support of clinical and operational decision making.
Performs ongoing monitoring and evaluation of individual projects; provides updates and recommendations; promotes program sustainability by communicating with staff and monitoring past projects and results.
Utilizes mathematical modeling, benchmarks and statistics to support opportunities for improvement; uses various types of software, databases and computer applications to gather and prepare data and reports.
Develops, presents, coordinates, implements and monitors the introduction of new methodologies, systems of data compilation and analysis; cultivates knowledge and practices statistical models such as Six Sigma; makes recommendations.
Attends committee meetings and task forces as needed to assist with the development of department specific indicators, plans, and improvements; serves as a resource and advisor to management and staff.
WeSolveCX provides best-in-class solutions in call centre service, consulting, digital marketing and digital experience to companies in the Americas and the Caribbean. We have vacancies available and are looking for bright talent like you to join our diverse, multicultural and global team. We are headquartered in Georgetown, Guyana, and employ approximately 400 people.