Dispatcher

Dispatcher handles incoming service orders, directs drivers, and resolves service issues. Interact with customers to provide customer service, assist with booking sales, and operational staff 

• Handles incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery.
• Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
• Ensures same-day service on booked jobs by managing the routing for all routes and tracking Driver movement in the field.
• Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations, and daily factors to balance cost and customer satisfaction.
• Works with sites and the service department to optimize routes based on needs of the customer.

• Knowledge of Microsoft Excel, Word, and Outlook.
• Knowledge of dispatch software is an asset.
• Customer Service oriented and personable.
•  Professional attitude with exceptional time management skills.
• Five (5) subjects CXC including Mathematics and English.
• Relevant work experience with working in a team setting, with the ability to communicate to several areas effectively. Multi-tasking in a fast-paced work environment with excellent organizational skills.
• Must be able to communicate effectively and professionally 

• Respond to customer queries and complaints.
• Connect internal calls
• Enter bookings for dispatch department.
• Create tickets for commercial department.
• Create delivery orders for commercial customers.
• Transfer jobs from WIZ to QuickBooks when needed to do so.
• Create incentive sheet for sewage drivers.
• Connect drivers for all departments to operations if they’re experiencing mechanical problems.
• File away internal documents as well as hand them out to the appropriate departments.