In the role of “CX Design Specialist” the individual will be responsible for assisting in the design of user experience for products and services across different industries. The individual will support our client’s customer success and retention goals by driving initiatives to eliminate customer pain-points and organizational inefficiencies that impacts customer experience.
Bachelor of Social Sciences or equivalent degree in Business Management, Marketing, or any related discipline.
At least 2 years of customer experience, customer journey, customer blueprinting or human centered design in any industry.
At least one (1) year experience in process improvement.
Experience in Customer experience improvement programs.
Assist in the design of “as-is” and “to-be” customer journeys, internal processes, service delivery blueprints and communication requirements through consultations.
Assist to facilitate working sessions with clients on customer journey mapping, service delivery blueprints, process design.
Assist to conduct gap analysis and audits of client’s “as-is” business processes and customer journeys to produce a roadmap of change required to get to the desired state.
Assist to gather detailed requirements & design experiences for client’s customers at various touchpoints (both digital and physical) to achieve the desired customer experience.
Conduct robust customer experience research to keep up to date with market trends and analysis on markets and products across a wide industry.
Translate operational/business needs into high-level solution to enhance customer experience.
Support change management process across different industry - type.
WeSolveCX provides best-in-class solutions in call centre service, consulting, digital marketing and digital experience to companies in the Americas and the Caribbean. We have vacancies available and are looking for bright talent like you to join our diverse, multicultural and global team. We are headquartered in Georgetown, Guyana, and employ approximately 400 people.