Program Support: Assist in the planning and execution of training programs and courses.
Administrative Duties: Handle administrative tasks such as scheduling, participant registration, record-keeping, and the preparation of training materials.
Logistics Coordination: Coordinate the logistics of training sessions, including venue arrangements, equipment setup, and catering, ensuring all programs run smoothly and efficiently.
Communication: Serve as a point of contact for program participants and instructors, answering queries and providing information as needed.
Material Preparation: Assist in the creation and distribution of educational materials, including handouts, instructional guides, and digital content.
Data Management: Maintain accurate and up-to-date records of training activities, participant progress, and feedback for continuous program improvement.
Research Assistance: Research industry trends, educational tools, and resources to enhance the quality of training programs.
Feedback Collection: Help collect and compile feedback from program participants and instructors to assess the effectiveness of training and identify areas for improvement.
Finance Support: Assist students/participants with program costs and other related finance & accounting-related tasks.
Reporting: Prepare reports on program activities, outcomes, and feedback for review by the Management team and other stakeholders.
Perform other related tasks.
Diploma or Certificate in Education, Business Administration, or a related field.
At least 1-2 years of experience in an administrative or support role, preferably within an educational or training environment.
Knowledge and experience working in a training environment is a plus.
Strong organizational and time management skills.
Excellent verbal and written communication abilities.
Proficient in Microsoft Office Suite and experienced in databases and learning management systems (LMS), is a plus.
Ability to work effectively both independently and as part of a team.
Flexibility to adapt to changing schedules and program needs.
Key duties and responsibilities:
Program Support:
Assist in the development and planning of educational and training programs, including workshops, seminars, and e-learning courses.
Provide support in the execution of training sessions, ensuring all materials and resources are prepared and available.
Administrative Duties:
Perform administrative tasks necessary for the smooth operation of training programs, such as scheduling classes, registering participants, and maintaining accurate records of attendance and completion.
Prepare and distribute training materials, including manuals, course notes, and online resources.
Communication:
Serve as a primary point of contact for inquiries from program participants and instructors, providing timely and accurate information.
Communicate effectively with all stakeholders involved in training programs to ensure information is disseminated appropriately.
Feedback Collection:
Facilitate the collection of feedback from training participants and instructors to assess the quality and impact of the training.
Compile and analyze feedback to identify trends and areas for improvement.
General Support:
Provide general support to the Education Program Manager and other department members as needed.
Participate in team meetings, and recording minutes, prepare reports from minutes, and submit to management timely.
Detail-oriented with a proactive approach to problem-solving.
Strong interpersonal skills for interacting with participants, instructors, and team members.
Capacity to manage multiple tasks and priorities effectively.
Commitment to supporting educational excellence and innovation.
Primarily office-based with the need to visit training venues for program setup and support.
Regular office hours with occasional requirements to work evenings or weekends to support program schedules.