WeSolveCX is looking for the next Senior Account Manager (SAM) to support our expansion plans. The SAM fosters high client satisfaction and retention by ensuring that clients receive outstanding support and service throughout their journey with the company. The SAM is supported by a team of Account Managers and maintains professional relationships with an expanding portfolio of clients. The successful candidate will be business oriented, identify opportunities for growth within existing accounts and, by demonstrating the value of WeSolveCX‘s solutions, support mutual growth. The successful candidate will be self-motivated, customer-oriented and collaborative.
Bachelor’s degree in Business, Finance, Marketing, or related fields
3+ years of management experience in a similar role
Must be proficient in the use of Microsoft Office Suite applications
Flexibility to travel when required
Through a team of Account Managers, implement an annual account management plan which supports customer success for a portfolio of WeSolveCX clients
Review and recommend improvements to strategies to deliver outcomes that exceed client expectations
Identify key stakeholders and build a trusting relationship with influencers of client companies to build confidence in the WeSolveCX brand
Maintain knowledge of assigned accounts and WeSolveCX’s solutions to promote best practices and provide trusted advice to clients which will persuade them to increase their spend and/or renew their contract
Meet or exceed assigned WeSolveCX budget expectations
Ensure Account Managers are monitoring client account performance and delivery of client promises for compliance with contract
Coordinate with all WeSolveCX business units to ensure strategic alignment, advocate for client needs and ensure effective delivery of client initiatives
Use a data-oriented approach to assess the value delivered by WeSolveCX, analyze client account performance to identify trends, issues and opportunities for improvement
Communicate the value of the WeSolveCX and client partnership by facilitating regular, structured client meetings, including but not limited to weekly and monthly operational reviews, quarterly and annual business reviews
Manage complex client issues and act as the escalation point of contact for all clients
WeSolveCX provides best-in-class solutions in call centre service, consulting, digital marketing and digital experience to companies in the Americas and the Caribbean. We have vacancies available and are looking for bright talent like you to join our diverse, multicultural and global team. We are headquartered in Georgetown, Guyana, and employ approximately 400 people.