Parts Sales Representative

To improve your knowledge of engine parts 
To work with and relate to customers making purchase of engine parts 
 

• High school diploma, general education degree, or equivalent
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Must have knowledge of engine parts. Preference will be given to knowledge of Diesel Engine Parts 

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Knowing of engine parts products necessary .

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process

• Ensure customer satisfaction and provide professional customer support.