An IT Technician is a professional who is responsible for installing, maintaining, and repairing hardware & software components of the organization's computers. They also support these systems through remote access or site visits as needed by management teams within their company.
MINIMUM QUALIFICATION REQUIREMENTS:
Degree in Computer Science, engineering, or a relevant field
Certification as an IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
Proven experience as an IT Technician or relevant position
In-depth understanding of diverse computer systems and networks
Good knowledge of Internet security and data privacy principles
SKILLS:
Excellent diagnostic and problem-solving skills
Excellent communication ability
Outstanding organizational and time-management skills
Critical thinker
Ability to work in a fast-paced environment
DESCRIPTION OF DUTIES:
Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
Install and configure appropriate software and functions according to specifications
Develop and maintain local networks in ways that optimize performance
Ensure security and privacy of networks and computer systems
Provide orientation and guidance to users on how to operate new software and computer equipment
Organize and schedule upgrades and maintenance without deterring others from completing their work
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
Maintain records/logs of repairs and fixes and maintenance schedule
Identify computer or network equipment shortages and place orders