Customer Service Specialist
Job LocationDurban Street, Georgetown
Answering inbound calls, assisting customers with telephone inquiries and directing the calls to the correct team member as necessary.
Identifying and assessing customers’ issues and providing suitable solutions.
Building sustainable relationships with customers through positive interaction.
Replying to customers' inquiries through Facebook, Emails, etc. and providing quotations for customers.
Directing customers to the correct departments/individuals needed to resolve their issues.
Handling customer complaints, providing appropriate solutions and alternatives; following up to ensure resolution.
Providing information about the company and its services to potential and current customers.
Customer Smile Coordinator - Greeting customers with a smile when they enter the store. Going the extra mile to ensure customers leave the store smiling.
At least five (5) CXC subjects, with a minimum of grade 3 in Math and English.
Previous experience as a Customer Service Representative would be an asset.
Valid Police Clearance.
A friendly face and warm personality. Must have a genuine love for interacting with others.
- Writing & Reporting Skills
- Data entry skills: must be proficient in all google documents and other data entry software
- Time Management
- Must be detail oriented
- Knowledge of online shopping and/ internet use would be an asset
- Must have good communication skills
- Must have a pleasant smile
Will be discussed in the interview.
Applications can be sent to email@example.com
You may alternatively apply for this job online with your SkilledGuyanese profile.
Your application will be emailed to the employer immediately.
Then, the employer will be able to view your application on our website.
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