Customer Service Specialist

Full Time
EXPIRES 05 Sep, 2018

Job Location

Durban Street, Georgetown

Description

  • Answering inbound calls, assisting customers with telephone inquiries and directing the calls to the correct team member as necessary.

  • Identifying and assessing customers’ issues and providing suitable solutions.

  • Building sustainable relationships with customers through positive interaction.

  • Replying to customers' inquiries through Facebook, Emails, etc. and providing quotations for customers.

  • Directing customers to the correct departments/individuals needed to resolve their issues.

  • Handling customer complaints, providing appropriate solutions and alternatives; following up to ensure resolution. 

  • Providing information about the company and its services to potential and current customers.

  • Customer Smile Coordinator - Greeting customers with a smile when they enter the store. Going the extra mile to ensure customers leave the store smiling. 

Requirements

Requirements:

At least five (5) CXC subjects, with a minimum of grade 3 in Math and English.

Previous experience as a Customer Service Representative would be an asset.

Valid Police Clearance.

A friendly face and warm personality. Must have a genuine love for interacting with others.

Responsibilities

Responsibilities

  • Writing & Reporting Skills
  • Data entry skills: must be proficient in all google documents and other data entry software
  • Problem-solving
  • Time Management
  • Must be detail oriented
  • Knowledge of online shopping and/ internet use would be an asset
  • Must have good communication skills
  • Must have a pleasant smile

 

Remuneration

Remuneration

Will be discussed in the interview.

Apply now

Applications can be sent to admin@shopbacunited.com 

Apply Online
You may alternatively apply for this job online with your SkilledGuyanese profile.
Your application will be emailed to the employer immediately.
Then, the employer will be able to view your application on our website.

A JOB BY

BAC Couriers

BAC Couriers



Overview

BAC Couriers is the solution for your Online Shopping needs! Our company provides a unique service to individuals living in Guyana. We understand how difficult things are financially in today's world so we strive to offer a service that is high in quality but affordable in price! We hope to give you an amazing online shopping experience with our door-to-door delivery service. We are an Online Shopping/Shipping and package delivery service that allows you to shop online from any website around the world. Customers can send us links of items they are interested in from any credible website in the world and receive a quick quote to ship the item(s) to Guyana. Our quotes include all shipping and duties charges for your convenience. Alternatively, if you have a debit/credit card with the VISA, MASTERCARD, DISCOVER or AMERICAN EXPRESS logo, you can sign up for your own mailbox address and purchase and ship your items to us. We'll take care of the shipping and clearing but if you prefer to use your own broker to clear your item(s), please notify us before shipping so that we can prepare your cargo accordingly.
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