Client Relations Manager

Qualfon Providence Campus | Full Time | Expires: 06 Oct, 2017

Job Location

QUALFON GUYANA INC- EAST BANK DEMARARA-PROVIDENCE

Responsibilities

Build and maintain relationship with the Company’s Clients, ensuring effective communication both directions

Review and analyze performance reports and coordinate follow up process for improvements

Ensures a high level of service delivery to clients

Manage contract to ensure compliance to contractual SLA’s

Assess and promote risk management, identifying issues vs risk and their probable impact

Continuous identification of client needs, determination of requirements and capabilities

Manage sales opportunity for existing clients

Sales  analysis of historic records vs trends and  forecast to identify potential revenue shortfall or growth opportunities

Manage, develop and guide the client relation area and team members in all different locations

Manage projects and execution of work plans

Conduct performance evaluations review for compensations

Requirements

 

Bachelor’s degree preferably in Business Administration

At least 5 years experience in Call Center operations and client relations

Apply now

EMAIL: recruitmentguy3@qualfon.com 

Apply In-person

Monday - Friday 9am - 3pm
Phone: 592-265-7092
Parcel 146 Plantation Providence, East Bank Demerara
Georgetown, Guyana
Located on the Road between The Princess RAMADA Hotel and the National Stadium, the Road is called the “Red Road" about 2 minutes walk in past the Massy store.

 

 

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A JOB BY

Qualfon Providence Campus

Qualfon Providence Campus



Overview

Qualfon is a global provider of contact center, back-office, and business process outsourcing (BPO) services. We offer a full suite of customer lifecycle services including sales, customer care, technical support, and retention programs, and we are experienced at operating large client programs across multiple geographies. Qualfon also supports a variety of communication channels including voice, chat, email, IVR, social media and blogs. Qualfon is the largest private employer in Guyana and we offer numerous benefits to our employees, such as: Industry Leading Training Facilities, Large Indoor Cafeteria, Career Opportunities, Education (Qualfon University merged with The University of Guyana), Qualfon Foundation & Community Outreach programs, Milk Subsidy Program for all mothers, Fun Clubs (Dance classes, Spanish classes, cooking classes, Mandarin Classes, etc), Employee Benefits Program with leading vendors in Guyana, Performance Incentive Programs (earn more money), Weekly & Monthly giveaways, and the list goes on... Join us today and indulge in the benefits of working with a Global Company.

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